FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 5-12 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please fill in the contact form
I am not in love with my order, can it be returned? And when will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account..
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us by filling in the contact form. If the given address is wrong we can change the address to the correct one before it ships. No refund will be given after the 24 hours of incorrect submission.
How long will it take to receive my order?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-20
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 5-12 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please fill in the contact form
I am not in love with my order, can it be returned? And when will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account..
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us by filling in the contact form. If the given address is wrong we can change the address to the correct one before it ships. No refund will be given after the 24 hours of incorrect submission.
How long will it take to receive my order?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-20
business days.
Will i be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.ys.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please fill in the contact form and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.